Question 1

What is Mike's Master Classes?

Accepted Answer

Mike's Master Classes is an online learning platform offering professional music instruction from world-renowned instructors. We provide high-quality video courses covering jazz guitar and jazz bass.

Question 2

How do I create an account?

Accepted Answer

Click the "Sign Up" button in the top navigation bar. You can register using your email address or sign up with Google, Facebook, or PayPal for quick access.

Question 3

Is there a free trial or sample content?

Accepted Answer

Yes! We offer free video series and course previews. Visit our Free Video Series page to access sample lessons. Additionally, the first unit of many courses is available as a free preview.

Question 4

What devices can I use to watch courses?

Accepted Answer

Our platform works on any device with a modern web browser - desktop computers, laptops, tablets, and smartphones. All you need is an internet connection.

Question 5

How does the membership system work?

Accepted Answer

Our membership works like Audible - you pay a monthly or annual subscription and receive credits each month. Use these credits to unlock any course you want, and keep access to them forever, even if you cancel your membership.

Question 6

What membership plans are available?

Accepted Answer

We offer one membership tier:Basic: $19.95/month (1 credit per month)Annual plans are available at a discount.

Question 7

Can I purchase courses without a membership?

Accepted Answer

Yes! You can buy individual courses directly or purchase credit bundles. We also run special promotions like our 2-for-1 credit deals.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit cards through Stripe, as well as PayPal for both one-time purchases and subscriptions.

Question 9

Can I cancel my membership anytime?

Accepted Answer

Yes, you can cancel your membership at any time from your account settings. You'll retain access to your membership benefits until the end of your billing period, and you keep all courses you've unlocked forever.

Question 10

How many courses are available?

Accepted Answer

We offer over 500 professional courses across jazz guitar and jazz bass, with new content added regularly.

Question 11

How long do I have access to a course?

Accepted Answer

Once you unlock a course with credits or purchase it directly, you have lifetime access. You can learn at your own pace and revisit the material anytime.

Question 12

Are courses downloadable for offline viewing?

Accepted Answer

Yes, we continue to be one of the few modern websites that allow downloads of course videos. Courses are also available instantly with streaming. Many courses include downloadable materials like sheet music, tabs, and backing tracks.

Question 13

What's included in each course?

Accepted Answer

Each course includes:HD video lessons organized into units and sectionsInteractive sheet music and tabs (where applicable via Soundslice)Downloadable practice materialsDiscussion forums for each unitProgress tracking

Question 14

Can I interact with instructors?

Accepted Answer

While courses are pre-recorded for the highest production quality, you can ask questions in the unit discussion forums where instructors and fellow students can help.

Question 15

What are credits and how do they work?

Accepted Answer

Credits are our currency for unlocking courses. Members receive credits monthly based on their subscription tier. One credit typically unlocks one course, though some premium courses may require more credits.

Question 16

Do my credits expire?

Accepted Answer

Yes, unused credits expire after 12 months. We'll send you reminder emails before they expire so you don't lose them.

Question 17

Can I buy additional credits?

Accepted Answer

Yes! You can purchase credit bundles anytime from the credits page. We also offer special promotions like 2-for-1 deals to leverage credit purchases.

Question 18

What happens to my credits if I cancel?

Accepted Answer

If you cancel your membership, you can still use any remaining credits until they expire. Courses you've already unlocked remain accessible forever.

Question 19

I forgot my password. How do I reset it?

Accepted Answer

Click the "Forgot password?" link on the sign-in page. Enter your email address, and we'll send you instructions to reset your password.

Question 20

How do I update my payment information?

Accepted Answer

Go to your account settings and click on "Payment Methods" to update your credit card or PayPal information.

Question 21

Why isn't my video playing?

Accepted Answer

Try these troubleshooting steps:Check your internet connectionClear your browser cache and cookiesTry a different browser (Chrome, Firefox, Safari, Edge)Disable browser extensions that might block videoContact support if issues persist

Question 22

How do I contact support?

Accepted Answer

You can reach our support team through:Contact formEmail: support@mikesmasterclasses.comResponse time is typically 24-48 hours

Question 23

Is my payment information secure?

Accepted Answer

Yes! We use industry-standard SSL encryption and never store your payment details directly. All transactions are processed securely through Stripe or PayPal.

Question 24

Who are the instructors?

Accepted Answer

Our instructors are world-class musicians and renowned music educators. Visit our Masters page to learn more about each instructor.

Question 25

Can I become an instructor?

Accepted Answer

We're always looking for talented instructors! Submit your course proposal through our course submission form. Our team will review your application and contact you if there's a fit.

Question 26

How much do instructors earn?

Accepted Answer

Instructors receive a 30% commission on all course sales. Payments are processed monthly for the previous month's earnings.

Question 27

How is my personal information protected?

Accepted Answer

We take privacy seriously. Read our full Privacy Policy for details on how we collect, use, and protect your information.

Question 28

Can I delete my account?

Accepted Answer

Yes, you can request account deletion by contacting support. Note that this will permanently remove your access to purchased courses. For details, see our deletion instructions.

Question 29

Do you use cookies?

Accepted Answer

Yes, we use cookies for essential site functionality, remembering your preferences, and analytics. See our Cookie Policy for more information.

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